Frequently Asked Questions

How can I contact go2images?
Click contact us in the top navigation bar on any page for all our contact information.

Can I search without registering?
Yes. All users, registered or not, can take advantage of our new, detailed search tool. Please view My Account link to sign-up with go2images.com. Registration is free and provides full access to:

• Online pricing, licensing and account management
• Free, un-watermarked comps for your layouts
• Immediate downloads of any image
• A Lightbox that you can create, save, e-mail and manage
• Fast and free research

What is a 'Royalty-Free' image?
Royalty-Free images provide a solution for every budget, with few use restrictions and can also provide creative professionals an alternative to Right-Managed imagery - without sacrificing any of the quality or creativity. Royalty-Free images are priced solely on the size of the product you need, not the specific use. Once you purchase a Royalty-Free product, you may use it multiple times for multiple projects without paying any other additional fees. A Royalty-Free image can be identified by a '(Royalty-Free)' notation below the collection number and in the number (name) itself -RF. Pornographic, defamatory, libelous or otherwise unlawful use of any image is, prohibited.

What is a 'Rights-Managed' image?
Rights-Managed images are high-quality images with a license and fee based on your specific use. The fee is calculated from several factors including print run, size, placement, and duration of use and location of distribution. At the time you order a Rights-Managed image, we will be asked you to submit information that will determine your licensing fee of use. A Rights-Managed image can be identified by a '(Rights-Managed)' notation below the collection number and in the number (name) itself -RM. Pornographic, defamatory, libelous or otherwise unlawful use of any image is, prohibited.

If I purchase a Royalty-Free and a Rights-Managed image, will I receive separate invoices?
No. You will receive one invoice entailing your entire order regardless of its affiliation.

Do you protect the privacy of the information I submit to you?
Yes, we will never sell, share or divulge your personal information, Including your email address, with other companies.

What is your return policy?
If you need to return a purchased image, you must contact our office at sales@go2images.com on or before the 30-day deadline. All purchases are considered final after 30 days. Service fees are non-refundable. Please view our Ordering Info link more information located at the top of every page of our web site.

How can I email an image to a client?
Under each of our images in the pricing location page you will see an email to client link. Just click on that link and add your personal information and notes. That image will be emailed directly from our web site with the information you had included to that one image. It's that easy.

How do I order images from your web site?
We have an Ordering Info link at the top of every page of our web site for your convenience.

What are my options for billing?
You have two billing options when buying images. You can use your credit card at the time of purchase or you can call our Customer Service and set up a corporate account. If you are set up for corporate billing, an invoice will be sent out monthly. The invoice option allows you a maximum of 30 days to make your payment.

Do I need to register to buy?
Yes, registration is required in order to purchase images. The checkout process is simple: place your selected items in your cart, review your images, enter your billing, shipping and payment information and finally, submit your order. Please view our Ordering Info link for more information.

What if I am or my company is tax-exempt?
If you or your company is tax-exempt, you'll need to call or email us at sales@go2images.com and arrange to provide the proper paperwork via fax or by mail. Upon receiving proof of your company's tax-exempt status, we will then set up your account accordingly. Please view our Contact Us link.

How can I search for an image through your site?
You can search through our collection of images by:

• Keyword Search For a basic image search, simply type one or more keywords into the search box and click the 'Search' button. Images that match your search will be shown. The tabs at the top of the results pane let you quickly see 'All Images' returned or only the Rights-Managed or royalty free images and how many images were found. Keyword searches can be general such as 'food' or specific like 'Seafood'. We suggest that you start wide with general keywords and then narrow your search depending on how many images appear in your results. If no images match your search, check your spelling or use more general keywords.
• Image Number Search If you have an image number, enter the number in the search box and click 'Search'. Only search by each image number separated by a space to find all pictures in one search.
• Category Search You can search through our list of categories. Note we have categories within categories; for example if you search in our people category you will find, kids, adults, seniors and so on.

If you are still having problems find that perfect image and would like us to search for you, we will be more then happy too at no extra charge. You can also email us your request at sales@go2images.com.

What browser work better to view your site?
We understand that our clients utilize many different browsers and operating systems when accessing our web site. We recommend that you use the most current browsers and regularly update them. If you are using an older browser, you will still be able to navigate our site but some features or pages might not display correctly.

How large can I enlarge images that I've purchased?
Please keep in mind that the higher the image resolution, the higher the quality printing results. To maintain high quality, we do not recommend that you enlarge our images more than 125% of their original size. If you intend to exceed 125% of the original image size, please make sure to purchase the correct size for your usage. For example; if you are using one of our images for an ad and the image will only be placed as a 4" x 4", you may only need to purchase the Medium size image. But, if you also want to use the same image for a poster or would like it larger in other ad, we recommend you purchase the Large or X-Large image and size the image as needed for each project. You should also consult with your printer on how to best achieve the desired print output.

What if I can't get a product to download, what other options do I have?
If you're having trouble downloading a product, you can contact us for assistance at sales@go2images.com.

If you're experiencing difficulties accessing certain areas, contact our technical support staff at support@go2images.com.